EMMANUEL OLUGBENGA OBAYORI

Led data analysis and administrative support for the Business District Head, optimizing performance monitoring and strategic decision-making.

• Generated comprehensive weekly and monthly business performance reports, providing critical data insights that informed strategic decisions for the Business District Head.
• Coordinated and facilitated weekly strategic meetings for the District Head and Managers, ensuring alignment on business strategy and operational goals.
• Served as a primary complaint resolution officer, efficiently addressing customer issues and improving service delivery.
• Managed the full lifecycle of Disconnection and Reconnection service orders, ensuring accurate processing and timely resolution to maintain service continuity.
• Executed extensive Business District data clean-up initiatives, significantly improving data accuracy and integrity for reporting and analysis.

Managed sales, technical support, and marketing initiatives to enhance customer acquisition, service delivery, and revenue collection.

• Monitored customer complaints to ensure timely close-out, enhancing service efficiency and customer satisfaction.
• Captured details for new customers, facilitating their onboarding and contributing to customer base expansion.
• Conducted accurate meter readings and managed disconnections for defaulters, contributing to revenue recovery efforts.
• Prepared and managed schedules for mass metering requests, optimizing deployment logistics for new installations.
• Coordinated and implemented strategies that significantly boosted cash collection efficiency.
• Deployed effective campaigns for meter reading and bill distribution, enhancing operational efficiency and customer engagement.

Managed student discipline and academic support while overseeing internet services and teaching core science subjects.

• Fostered student discipline and cultivated interest in science, contributing to a more engaged learning environment.
• Collaborated with team members to enhance student academic inclination and overall performance.
• Managed the school's internet services, ensuring reliable connectivity for educational activities and administrative functions.
• Delivered comprehensive instruction in Mathematics, Statistics, and Chemistry to students.

Gained practical experience in water treatment operations, monitoring equipment, and collecting vital environmental data.

• Monitored water purification equipment, ensuring optimal performance and compliance with quality standards.
• Performed critical maintenance tasks including backwashing filters, dislodging clarifiers, and managing chemical dosing for water treatment processes.
• Recorded and analyzed water quality parameters (pH, density, turbidity), ensuring adherence to safety and quality standards.
• Conducted surveys to collect vital data on water pollution, contributing to environmental monitoring efforts.

Managed daily projects, sales, marketing, and team coordination as an MD Secretary and Sales and Marketing Officer.

• Managed daily projects, ensuring timely completion and adherence to objectives.
• Developed and executed advertisement strategies to increase customer awareness of new products.
• Conducted comprehensive inventory management and sales monitoring to assess and report on company performance.
• Coached team members and facilitated communication by bridging language barriers between clients and the team.